Returns

Returns

With our personal service and setup, we will work with you to get your dream guitar in your hands. But what if that dream doesn't turn out to be what you hoped for? Even then we are there for you!​

Making the right decision

At our shop in Dedemsvaart, you can try out any instrument, amp or pedal as much as you like. Although this might be more of a challenge if you check out our online shop, don't worry: our sales team is here to help you. We will be happy to guide you through our online selection and give you additional information, photos, sound demos or even videos to help you make the best choice.

Having said that, we believe that your own home is often the most ideal environment to really test an instrument and decide if it is a perfect fit for you.

Buying Online at TFOA

Instrument Setup For You 

Before shipment, the instrument will be setup by one of our luthiers so that it will be delivered to you ready to play! To make sure it will be a perfect match, we offer you the possibility to communicate your wishes so that the instrument will be setup to your preferences or playing style.




Return Policy

Was the wrong product delivered, was damaged in transit, or is something really not to your satisfaction? At TFOA, we strive to ensure your satisfaction by offering a flexible return policy. You will receive a full refund provided the product is returned in its original, undamaged and unaltered condition.

Important Information

As a consumer, you have the legal right to return a purchased product within 14 days. However, at TFOA, we go a step further by extending this return period to 30 days, giving you ample time to test your new instrument at home and determine whether it’s the right fit for you.

Should you still decide to return, please note the following:

  • Product condition: Returns will only be accepted if the product is in its original condition. In case of damage or alterations, repair costs will be charged.
  • Trade-in: Have you traded in a (bass) guitar? Then you can choose to undo the trade-in or pick another guitar.
  • Handling fee: A handling fee of up to €150 may be applied to regular returns.
  • Shipping costs: Return costs are at your own expense. We offer an optional return label service, the cost of which can be found under the heading 'Return costs:’.
  • Sustainability: Returns not only have a financial impact, but also contribute to pollution and waste. By making a conscious choice beforehand, you help contribute to a more sustainable future.

Need help or in doubt about your purchase? Contact us, we are always ready to help you in your search for your dream guitar or product! 

Return costs:

Below you will find an overview of return costs per country. Return costs will be automatically deducted from the refunded purchase amount.


StandardExpress Saver
EU 1: BENELUX:
Accessories3,9534,95
Guitars&Amplifiers6,95 69,95**
EU 2: FR, MC, DE, DK:
Accessories14,9544,95
Guitars&Amplifiers49,9579,95
EU 3: Finland, Sweden, Portugal, Spain, Italy, Poland, Czech Republic, Austria, Slovenia
Accessories 24,9554,95
Guitars&Amplifiers74,9599,95
EU 4: Rest EU + UK, Switzerland, Iceland, Norway
Accessories 34,9569,95
Guitars&Amplifiers99,95149,95
World Wide:
Accessories 99,95
Guitars&Amplifiers299,95

* Please note that when it comes to accessories, we are referring to items in packaging with a maximum size of 30 x 30 x 30.


To comply with the withdrawal period, it is sufficient for the customer to make this notification known before the withdrawal period expires. You can do this by filling in the form below as completely as possible.

Return Form

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Bedankt voor je retouraanvraag.

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In de tussentijd nodigen wij je uit om eens rond te kijken op onze .